Privacy Policy

1. Introduction

bed9 (referred to as "we", "us", or "our" in this document) operates https://bed9.ws as an online casino and sports betting platform serving adult players across Bangladesh. This Privacy Policy applies to all visitors, registered members, and users of the bed9 website, mobile interface, and related services. It governs how we handle the personal data we collect from you in the course of providing our services.

This policy is written in compliance with internationally recognised data protection principles. Players using bed9 services must be 21 years of age or older. If you are under 21, you must not use this platform or provide any personal data to us.

2. Information We Collect

When you create and use a bed9 account, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a copy of a government-issued identification document for KYC verification.
• Contact information: email address, phone number, and residential address including city and district within Bangladesh (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: deposit and withdrawal records, payment method details (such as bKash mobile number, Nagad wallet ID, Rocket account, or Upay reference), and transaction history. We do not store full card numbers.
• Technical data: IP address, browser type, device model, operating system, and session timestamps collected automatically when you visit bed9.
• Gameplay data: betting history, game logs, bonus usage, session duration, and responsible gaming activity including any self-imposed limits.
• Communications data: messages, support tickets, chat logs, and any correspondence you send to our customer support team.

3. How We Use Your Information

bed9 uses the personal information we collect for the following lawful purposes:

• To register and manage your bed9 account, including identity verification (KYC) and age confirmation to ensure all players are 21+.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records.
• To personalise your gaming experience, including recommending cricket betting markets, slots, and live casino games relevant to your preferences.
• To comply with anti-money laundering (AML) obligations, fraud prevention measures, and responsible gaming regulations.
• To send you service-related communications such as account updates, security alerts, promotional offers, and information about new features — you may opt out of marketing communications at any time.

4. Cookies and Tracking Technologies

bed9 uses cookies and similar tracking technologies to improve site functionality, analyse user behaviour, and deliver a more personalised experience. The types of cookies we use include:

• Essential cookies: required for the platform to operate correctly, including maintaining your login session and account security preferences.
• Analytics cookies: help us understand how visitors interact with bed9, which pages are most popular, and where improvements can be made.
• Preference cookies: remember your settings such as language preference, so you do not have to re-enter them on every visit.
• You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain bed9 features.

5. Data Sharing and Disclosure

bed9 does not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your information only in the following limited circumstances: with trusted payment processing partners (such as bKash, Nagad, and Rocket) solely to facilitate your financial transactions; with identity verification and KYC service providers to confirm your age and identity as required for responsible gaming compliance; with fraud detection and cybersecurity partners to protect the integrity of the bed9 platform; and with any governmental or regulatory authority if we are legally obligated to disclose information.

All third-party service providers who access your data are bound by strict confidentiality obligations and are only permitted to use your data for the specific purpose for which it was shared.

6. Data Security

bed9 applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our security practices include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers, ensuring your credentials and financial details are protected in transit.
• Encrypted storage of sensitive account information and financial records on secured servers with access controls limited to authorised bed9 personnel.
• Regular security audits and monitoring to detect and respond to potential threats, unauthorised login attempts, and unusual account activity in a timely manner.

7. Your Rights as a User

As a bed9 user, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team at [email protected] and we will respond within a reasonable timeframe:

• Right to Access: you may request a copy of the personal data bed9 holds about you at any time.
• Right to Rectification: if your personal information is inaccurate or incomplete, you have the right to have it corrected or updated.
• Right to Erasure: under certain conditions, you may request the deletion of your personal data from our systems, subject to any legal retention obligations we are required to meet.
• Right to Object: you have the right to object to the processing of your data for direct marketing purposes and to opt out of promotional communications at any time.

8. Data Retention

bed9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to provide our services to you, and to comply with applicable legal, regulatory, and financial record-keeping obligations. Account information is typically retained for a minimum of five years following account closure, in line with standard AML and financial compliance requirements. Once the retention period expires, your data is securely deleted or anonymised. You may request early deletion of your data by contacting [email protected], subject to our legal retention obligations.

9. Children and Age Verification

bed9 is strictly an adult platform. We do not knowingly collect or process personal information from any person under the age of 21. During registration, we require age and identity verification to comply with responsible gaming obligations. If we discover that we have inadvertently collected data from a person under 21, we will immediately delete that information and close the associated account. All users must confirm at registration that they are:

• 21 years of age or older.
• A legal resident of or visitor to Bangladesh.
• Agreeing to use bed9 services for personal entertainment only, not as a financial investment.
• Not subject to any self-exclusion agreement or court order that restricts gambling activity.
• Providing accurate and truthful personal information during the registration and KYC process.

10. International Data Transfers

bed9 is primarily operated for the Bangladesh market. However, some of our technology infrastructure and third-party service providers may be located outside Bangladesh. Whenever personal data is transferred internationally, bed9 takes all reasonable steps to ensure that the receiving parties apply an equivalent level of data protection. We do not transfer data to parties who cannot demonstrate adequate security and confidentiality practices.

11. Third-Party Links and Services

The bed9 platform may reference third-party payment service providers, game studios, and technology partners. bed9 is not responsible for the privacy practices of these independent entities. We encourage you to review the privacy policies of any third-party services you interact with in connection with using bed9.

Game content on bed9 is provided by licensed third-party studios including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While these providers may collect anonymous gameplay analytics, they do not receive your personally identifiable information from bed9 beyond what is technically necessary to deliver the game session.

12. Updates to This Privacy Policy

bed9 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or by posting a prominent notice on the bed9 platform at least 7 days before the changes take effect. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the bed9 platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how bed9 handles your personal data, please contact our dedicated data privacy team. We are committed to addressing your queries promptly and transparently. Our support team is available 24/7 and can be reached at [email protected].

Please allow up to 5 business days for a full response to data-related requests. For urgent account security issues, our live support team is available around the clock to assist you.